Refund and Returns Policy

Refund & Return Policy

Thank you for shopping from nokshikatha. We are committed to providing a hassle-free online shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

we believe in flexibility. You can return or exchange products within 3 days of receiving your order. Here’s how it works:

  • Instant Return: You can return the product at the time of delivery if:

    • The product is wrong, defective, damaged, not as described, or has quality issues.
    • There is a size mismatch.
    • You change your mind about receiving the order entirely or partially (delivery charges apply).

  • Standard Return: Notify us within 24 hours of receiving the order and return it within 3 days. For locations outside Chattogram, the issue will be resolved within 7 days after notification.

Conditions for Return or Exchange:

  • The product must be unused, and the original packaging must be intact.
  • Include the original receipt or proof of purchase.

Refunds

Your money is safe with us. Refunds are issued in the following cases:

  • If we cannot provide a replacement for a returned item.
  • If you cancel your order before it is shipped.
  • If a different product is delivered.
  • If an online payment is made twice due to a technical error.
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Refund Process:

  1. Notify us with your Order ID and reason for the refund request via email at  nokshikatha.net@gmail.com
  2. We will evaluate your request and process the refund within 7-10 working days.
  3. Refunds for payments made using Credit/Debit Cards, Mobile Banking, or Bank Transfer will be credited to the original payment method.
  4. For bKash payments, refunds will be processed within 2 working days to your desired bKash account.

Note:

  • Cash on Delivery (COD) orders are not eligible for refunds as no payment is made beforehand.
  • Delivery charges and COD convenience fees are non-refundable.

Shipping Costs

  • If the return is due to our error (e.g., wrong or defective product), Kids Etc. will bear the delivery and return shipping charges.
  • If the return is due to a customer’s decision (e.g., change of mind), the customer will bear the delivery and return shipping charges.

Contact Us

If you have any questions or need assistance, feel free to contact us:

Owner of the website: Nokshikatha

Address: Shop No. 211 & 216, Yunusco City Centre, GEC, Chattogram.
Phone: 01714-111216
Email: nokshikatha.net@gmail.com
Website: www.nokshikathbd.com

We are here to ensure a seamless shopping experience!

 
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